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A fast-changing world brings opportunities to make patients’ lives better by doing things differently. We help healthcare organisations adapt and transform, connecting people and technology to reinvent care for better outcomes. In the process, we empower patients and keep cost under control.

We work with both private and public healthcare systems in the UK, the US and Europe, helping payers, providers, healthcare associations, regulators and governments. We look for innovative ways to improve quality of life. That might mean using the latest technology to help people live more independently and ease pressure on services. Or creating unique partnerships between care organisations to simplify patients’ choices and improve results within existing budgets.

Our consultants, many of whom have industry backgrounds, couple their expertise with our technological know-how to transform care systems and deliver tangible results.

We help you:

put patients at the centre of care
boost productivity by transforming services
integrate different parts of care systems to make services more efficient and easier to navigate
translate regulatory guidelines into reality
create the right teams and choose the right technology to achieve your goals.

We help you use the power of digital to deliver care more efficiently and offer the modern, more personal services that patients and clinicians expect.

In a COVID-19 world, the demand for non-contact care has offset concerns around using telehealth technologies. Combined with several changes to telehealth policy, coverage and level of adoption to address the pandemic, telemedicine has become an accepted way to deliver care in less than two months.

To date, providers all over the country have turned to telehealth as a means of survival and as a safe way to give their patients continuity of care. Payers are covering these services to keep their members healthy and avoid more costly services down the line.

The increase in legislative flexibility and funding to support the use of telehealth technology is challenging and changing the entire healthcare value chain. These changes are likely to endure, creating the opportunity to expand the utilization and application of telehealth.

As we collectively work our way through this unprecedented time of change, two defining questions emerge:

how can we leverage the unique capabilities of telehealth to transition back to “steady state” healthcare delivery?
once there, what steps can we take to ensure telemedicine remains an integral part of our healthcare ecosystem?

A Seismic Shift In Healthcare

COVID-19 is catalyzing the evolution of our healthcare system, paving the way for telemedicine to become an integral part of everyday care.

Consumers

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Providers

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Technology Vendors

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Payers

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Government

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Associations

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At Hmcl, we work with a wide variety of clients from across the healthcare sector, including the NHS.

We’re very proud of the outcomes we’ve delivered for the NHS over the last 15 years and this is reflected in both the relationships we’ve developed and the feedback we’ve received from those who have worked with us.

We combine experience with global household names in the private sector with detailed knowledge and experience of the public sector to better support our healthcare clients with their most challenging projects and change initiatives.

However, this is not what makes us different. What makes us really stand out is that we don’t take over, but deliver collaboratively and constructively in small teams; we only employ experienced people (average is 14 years); and our Partners often work alongside our Consultants in a hands-on capacity. This is why over 95% of our work is repeat business or referrals.

We’ve worked across the whole system, including both NHS and Private Providers, CCG Commissioners, central Government and Regulators, Local Authorities, Health Insurance Companies and Medical Suppliers.

In addition to formulating business, IT and commissioning strategies and new operating models, our NHS work typically focuses on commissioning reform, digital transformation, estates transformation and the development of integrated care.

What makes us different

We do the work ‘with you’, not ‘to you’

At Hmcl, we pride ourselves on not only the quality of our work, but also on our approach. We don’t take over, but deliver collaboratively and constructively in small groups (typically 1 or 2 people) and aim to become trusted members of our client teams. To this end, we pay a lot of attention to effective clinical and stakeholder engagement, bringing together the different and appropriate voices from the local health economy to co-design solutions that everyone buys into. We ‘wear your badge’ as part of your team, allowing your people to run the programme longer term and take forward the necessary activities that we initiate. We also help to develop your people and build your internal capability. This is a key part of how we work with our clients to deliver lasting solutions in highly complex and critical situations.

We only employ experienced people

Hmcl only employs experienced, cross-skilled and ‘well rounded’ Consultants with a powerful combination of business, technology, change and people skills; we have no juniors. Consultants have on average 14 years’ experience, rising to 23 years for Partners. This means we can often achieve considerably more at a faster pace than individual contractors, or large teams of juniors. While every job is unique, we are often able to leverage best practice, previous approaches, frameworks and templates from similar work at other clients, which together can help to speed up delivery.

We put your interests first

We designed Hmcl to be different by putting your interests first. We have no sales or utilisation targets and our people are only incentivised based on the quality of work and client feedback. We’re also independent and impartial with no commercial agreements with other third parties. Our Partners work alongside our Consultants in a hands-on capacity. Often Partners are on site several days a week (if not more) and will attend key meetings and workshops, helping to shape inputs and outputs for key sessions.

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How we can help

Digital transformation

Whilst traditional IT-enabled change is not new, the nature, pace, and different technologies available today make digital strategy and transformation a very different prospect. The recent Health Infrastructure Plan (HIP) made a commitment to reduce the burden of old technology by delivering new systems such as EPRs, improving the integration of existing systems, and capitalise on data and new innovations such as AI. The recent Covid-19 pandemic has also demonstrated just how important digital working will be in the future.

As experts in delivering IT enabled change, we know first-hand that while ‘going digital’ brings many opportunities, understanding what this actually means, and realising the full potential benefits requires on-going investment and a structured, well thought-out, approach to implementation, people change management and benefits realisation.

Integrated care

We have significant experience in supporting the development of integrated care at every level – be it engaging System Leaders to agree a clear way forward, developing new models of care at ‘Place’ level, or facilitating the creation of Primary Care Networks at ‘Neighbourhood’ level.

In our experience, local leadership is key. However, we know first-hand how difficult it can be for leaders to find the time to invest in building trust and collaborative relationships when ingrained competitive behaviours have created significant barriers to partnership working. This is why clients often turn to us to help accelerate agreement and why they value our approach and way of working.

Executive Teams have never been more stretched than they are today. We have 15 years’ experience in supporting the delivery of integrated care initiatives and Integrated Care Systems. We can provide hands on support, some light-touch independent assurance, or just some advice.

Strategy development

Organisations revisit their strategies for many different reasons. There are lots of possible triggers and lots of different approaches. The challenge, however, is to come up with a good crisp and actionable strategy – one that’s well thought through, has identified what the choices are, and sets a clear and practical direction. The development of Integrated Care Systems requires a clear strategy, increased collaboration, new ways of working and innovative thinking. An individual organisation can’t act in isolation.

We have experience in delivering strategies that last. Our NHS healthcare sector experience includes many examples of CCG commissioning strategies, clinical strategies, estates strategies, IT/digital strategies, strategic and financial modelling, and future visioning. For a flavour of our private sector experience, refer to Services > Setting Strategy on our website for more information.

Projects & Ventures

Teleradiology

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Chronic Disease Management

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Population Health

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Teledermatology

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Telepathology

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