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Privacy Policy

Diabetacare values the privacy of all of our users. We realise the need to respect and protect your privacy and the security of the information you share with us. This privacy policy is intended to inform you about how your personally identifiable information (“PII”) and other information is collected on and used by us in operating the Website.

This privacy policy applies only to information collected online through the site and does not apply to the practices of companies that Diabetacare does not own or control. Please note that we supply content to other Websites who promote our products. You will always know when Diabetacare is collecting your information, as our privacy policy will be linked from that page. This information is not shared with any third party Web Sites. Should any questions arise about this Policy or our data collection, use or disclosure practices, please contact us using the information provided at the end of this Policy.

How our site works

Diabetacare offers visitors the opportunity to browse the Website and use certain features on the Website. By using the Website, you consent to the collection and use of your PII by Diabetacare as described herein. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

How we collect and use your Personally Identifiable Information

Diabetacare does not require you to provide us with any PII in order to use the Website. Unless you provide PII to us through the Website, we will not collect any PII from you. However, in order to sign-up for newsletters, qualify for offers from marketing partners, participate in certain features like message boards and other chat features, you will need to provide certain PII to us (for example; your name, physical address, email address, date of birth, personal health information). We use this data to tailor your site experience, display relevant content, and display the content according to your preferences. Diabetacare also tracks and collects aggregate behavioural information regarding how visitors use our Website, the areas of our Website that are visited, geo-location, browser operating system, domain names, access times and referring web site addresses. This information is used for analyzing the use of our resources, troubleshooting problems, preventing fraud, and improving our services. We may use information collected in numerous ways, including but not limited to:

  • Targeted and relevant advertising
  • Providing personalized information via electronic delivery and/or postal mail
  • Providing general and administrative information about membership
  • Feedback on editorial, marketing, and promotional purposes
  • Targeting advertising messages to visitors using Diabetacare third party technology partners once visitors leave
  • To inform you of other services or Websites available from Diabetacare or its affiliates
  • Providing contact information to Diabetacare marketing partners that you have explicitly authorized us to share your information with, and whose offers you have elected to receive via electronic delivery, telemarketing and direct mail
  • Contacting visitors about account status and changes to the Terms and Conditions, Privacy Statement, Terms of Use and other policies and agreements

We may provide your personal information to companies that provide services to help us with our business activities (e.g., to provide email newsletters). These companies are authorized to use your personal information only as necessary to provide these services to us.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our Website, which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial.


We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may contact us using the email provided in our CONTACT section.

Legal Disclosure

We will also release your PII to third parties if we believe the release of such information is necessary (i) to comply with the law (e.g. a legal process or a statutory authorization), (ii) to protect or enforce our rights, or (iii) as part of a reorganization, consolidation, merger, or transfer of substantially all of the assets of Diabetacare.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by making the change on our member information page or by emailing us (refer CONTACT section below)

Cookies and other tracking technologies

We also may collect anonymous and aggregate information from you about your preferences in navigating the Website by using cookies, action tags, and other methods. Cookies are small text files that identify your computer. We may use cookies to, among other things, monitor Website usage, customize Website features, and identify your computer’s operating system and browser, and complete transactions. An action tag is a small, graphic image on a webpage that is designed to allow a Website owner or a third party to monitor who is visiting a Website by collecting the IP address of the computer to which the tag is sent, the URL of the webpage that the tag comes from and the time that such webpage was viewed. Tags may be associated with cookie information. We may also use such non-PII for promotional purposes.

If you do not want us to track such non-PII about you, you can set your browser to warn you before accepting cookies and refuse cookies when your browser alerts you to their presence. You can also adjust the settings in your browser to refuse all cookies. Please keep in mind that if you make such adjustments, you may not be able to use certain features of the Website.


We care about the safety and security of your PII. We use industry-standard technology to keep your personal information and information you have entered into our site as secure as possible. We have also put in place privacy protection control systems designed to ensure that your personal data remains safe and private.

Please note that Diabetacare will never request your personal information by sending e-mails. We only collect such information on our Website. If you receive an e-mail solicitation purporting to be from us, please do not respond to it. Instead, please contact us immediately at

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Diabetacare does not knowingly collect PII from anyone under thirteen (13) years of age.

Links to other Web Sites

Diabetacare may provide links to other Websites or resources of possible interest to you. Because we do not control unaffiliated Websites to which we provide links, the collection and use of your PII and other information by such Websites shall be subject to the policies and procedures of such Websites and not this privacy policy.

Contact us

If you have questions or concerns about any of our information collection or handling practices, or if you wish to change or remove any PII provided to us, please contact us by e-mail at

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